We had to create some work arounds for it to work exactly as we need it. Additionally, the option to record general daily notes as a separate section instead of by funder would make the product perfect. I wish the product allowed for a separate time-in and time-out function not assigned to a funding source or program. There are some formatting options I wish were available for the site admin, however customer service has made any changes a painless process. We are currently working to implement the expense portion of the product. Moving from an excel timesheet to online process makes the administrative aspects of time records management so much easier. PROSĬlickTime was pretty easy to set-up and implement. Super responsive, available to help, but does not overwhelm me with questions or check ins. Anthony, my customer service contact, has been amazing. We are currently adopting the Project Insights Tool that covers many of our needs but doesn't provide some features that we need to make it completely useful There is not an easy-to-use build-in way to monitor jobs by a project to project basis from budget to actual.Seeing previews could be more clear and faster. The ease and speed with which managers can choose the best existing report for their use.Building custom reports can be a bit challenging.The ease that the Advanced Tools allows Admins to alter past data that needs correction for a number of reasons, such as wrong task, wrong hours, wrong project, etc.Exporting these reports and also lists of project or users etc.The variety of reports that managers can choose from viewing the data collected by task, person, project, etc.The amount of information that this application collects while being very simple for users to fill out.We are looking forward to using that tool and seeing it develop to better serve our agency. Recently, as we investigated and explored adopting the Project Insights tool, our rep was supportive, informative and patient in the process. This allows the super admins to summarize information and change parameters on the fly in ways that supersedes any of the Reports available too Managers.
Years ago they worked with Sequel for the Admins to pull a special report landing in the most amazing, versatile pivot table that we still use today. The Customer Support staff has always been responsive and supportive of our needs. As a longtime user of ClickTime and one of our agency's Administrators.
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